“海外精英聚力，共臻匠心服務(wù)”筑工首屆海外服務(wù)工程師培訓(xùn)與認(rèn)證項目正式啟動

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為落實“裝備出海，服務(wù)先行”的戰(zhàn)略方針，貫徹三一“12127”的服務(wù)宗旨，筑工聯(lián)合各大區(qū)&國區(qū)啟動全球服務(wù)能力建設(shè)工作。首期海外服務(wù)工程師培訓(xùn)與認(rèn)證項目于1月6日在汨羅基地正式開班！

In order to implement the strategic policy of "equipment going overseas, service first" and implement Sany's "12127" service tenet, Sany Construction has joined hands with various regions and countries to launch the global service capability building work.The first overseas service engineer training and certification program officially started on January 6 at the Miluo Base!

筑工事業(yè)部副總經(jīng)理徐文浩先生、海外營銷公司王真一先生、營銷服務(wù)部熊海先生、人力資源本部于云鵬先生等領(lǐng)導(dǎo)出席開班儀式，為參訓(xùn)學(xué)員加油鼓勁，作重要指示。

Mr. Xu Wenhao, Deputy General Manager of the Construction Division, Mr. Wang Zhenyi of the Overseas Marketing Company, Mr. Xiong Hai of the Marketing Service Department, Mr. Yu Yunpeng of the Human Resources Department and other leaders attended the opening ceremony to cheer on the trainees and give important instructions.

海外營銷公司總經(jīng)理王真一先生進行了開班致辭，首先對各國區(qū)的服務(wù)工程師回國參加筑工首屆海外服務(wù)培訓(xùn)表示感謝，王真一先生回顧了三一服務(wù)先行、匠心品質(zhì)的經(jīng)營理念，對學(xué)員提出期許，希望學(xué)員能掌握移動破初級服務(wù)知識及實操能力，帶回筑工的服務(wù)理念，深耕在各自區(qū)域里做好服務(wù)支持、服務(wù)管理，同筑工一起把整個服務(wù)網(wǎng)絡(luò)和平臺建立好，秉著三一品質(zhì)改變世界的理念，將三一筑工移動破匠人精神的服務(wù)態(tài)度，推廣傳播到全世界。

Mr. Wang Zhenyi, General Manager of Overseas Marketing Company, delivered an opening speech. He first expressed his gratitude to the service engineers from various regions for returning to China to participate in the first overseas service training of Sany Construction. Mr. Wang Zhenyi reviewed Sany’s business philosophy of service first and craftsmanship quality, and expressed his expectations for the trainees. He hoped that the trainees would master the basic service knowledge and practical skills of mobile breaking, bring back Sany Construction’s service concept, deeply cultivate service support and service management in their respective regions, and work with Sany Construction to establish the entire service network and platform. Adhering to Sany’s concept of changing the world with quality, the service attitude of Sany Construction’s mobile breaking craftsman spirit will be promoted and spread to the world.

熊海先生對本次培訓(xùn)安排進行了介紹，本次培訓(xùn)聚集了五大國區(qū)、國內(nèi)外25名服務(wù)工程師，課程以“理論為基礎(chǔ)，實操為核心”的原則，旨在加強工程師們理論知識儲備的同時，強化實際問題解決能力，全面提高售后服務(wù)解決能力。

Mr. Xiong Hai introduced the arrangement of this training, which brought together 25 service engineers from five major regions at home and abroad. The course is based on the principle of "theory as the basis and practice as the core", aiming to strengthen the engineers' theoretical knowledge reserves while enhancing their ability to solve practical problems and comprehensively improve their after-sales service solution capabilities.

徐文浩先生對本次項目提出重要要求，強調(diào)國際化是集團堅定不移推動的三大戰(zhàn)略之首，該戰(zhàn)略的實現(xiàn)就是靠營銷和服務(wù)的團隊。移動破碎產(chǎn)品是筑工2025年經(jīng)營戰(zhàn)略的關(guān)鍵，國際移動破的銷售量將會超過國內(nèi)，國際售后成本、難度將會成倍增加，公司特別關(guān)注移動破海外售后服務(wù)。這次培訓(xùn)安排了理論加實操的活動，讓大家能夠親身感受到設(shè)備，熟悉運行工況以及可能出現(xiàn)的問題。

Mr. Xu Wenhao put forward important requirements for this project, emphasizing that internationalization is the first of the three major strategies that the group is determined to promote, and the realization of this strategy depends on the marketing and service teams. Mobile crushing products are the key to Sany Construction's business strategy in 2025. The sales volume of international mobile crushers will exceed that of domestic ones. The cost and difficulty of international after-sales will increase exponentially. The company pays special attention to the overseas after-sales service of mobile crushers. This training arranged a combination of theoretical and practical activities, so that everyone could experience the equipment firsthand and become familiar with the operating conditions and possible problems.

國際化服務(wù)的文化沖突、語言障礙也是需要特別關(guān)注的地方，但最重要的是在國內(nèi)外差異的環(huán)境下更好地為客戶做好服務(wù)，全面提升服務(wù)保障能力。學(xué)員們需要秉持初心，堅持集團的高質(zhì)量發(fā)展的5個基礎(chǔ)，愛黨愛國、遵紀(jì)守法、客戶第一、員工優(yōu)先、時時事事高標(biāo)準(zhǔn)。

Cultural conflicts and language barriers in international services are also areas that require special attention, but the most important thing is to provide better services to customers in different domestic and international environments and to comprehensively improve service guarantee capabilities. Trainees need to stay true to their original aspirations and adhere to the five foundations for the group's high-quality development: love the party and the country, abide by laws and regulations, put customers first, give priority to employees, and set high standards for everything.

相信通過這次培訓(xùn)，大家能夠快速地成長成一支精英服務(wù)團隊，為海外的客戶提供優(yōu)質(zhì)高效且及時的技術(shù)支持服務(wù)，助力公司把移動破碎系列的產(chǎn)品推向全球，為公司創(chuàng)造更加輝煌的戰(zhàn)績。

I believe that through this training, we will be able to quickly grow into an elite service team, provide high-quality, efficient and timely technical support services to overseas customers, help the company promote its mobile crushing series products to the world, and create more brilliant achievements for the company.